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Welcome to the Trip Preserver online claims website
Before you start, it is helpful to have any documents to support your claim ready to upload. If you are using a mobile device or tablet, it can be as easy as taking a clear picture of the document as you complete the form on the next page.
Start Your Claim
To get started, choose the most appropriate claim from below.
You can start your claim now and then upload additional documents later. Depending on the type of claim filed, you will likely need the following information to initiate a claim:
Property management company name and reservation number
For Trip Cancellation, Trip Interruption and Trip Delay claims, the address of the property where you stayed
Personal information (contact info, birthdate, etc.)
Travel information (scheduled checkin date, scheduled checkout date, etc.)
Details surrounding the incident or loss (date of occurrence, description of situation, etc.)
A Note About Claims Related to Medical Situations:
If you are filing a medical expense claim or a trip cancellation or trip interruption claim that is due to a medical situation, you will need to obtain a statement from the patient’s treating physician.
This is not required to begin the claim process. You can file your claim now and upload the Attending Physician Statement form once it is completed.
If you have any questions about your claim or require an alternate method of filing your claim, please contact us.
Hurricane and Natural Disaster Claim Form
Use this form to submit trip cancellation and interruption claims due to Tropical Storm Idalia
Ski Pass Preserver
Use this form for a ski pass cancellation or interruption covered by your Ski Pass Preserver policy.
Trip Cancellation
Use this form in the event a trip is cancelled for a covered reason
Trip Interruption
Use this form if your trip is cut short for a covered reason
Trip Delay
Use this form if your trip is delayed the number of hours specified in your policy
Medical Expense
Use this form for covered medical expenses
Baggage Delay, Lost, Damaged or Stolen Claim Form
Use this form if your baggage and personal effects are lost, stolen, delayed or damaged
Rental Car Collision
Use this form to submit a claim for an accident that occurs in a rented vehicle
Accidental Death
Use this form if an accidental death occurs
Check Status / Upload Additional Documents
To check the status of your claim or to upload additional documents to an existing claim, complete the information below.
Initial Required Information
You can start your claim now and then upload additional documents later. Depending on the type of claim filed, you will likely need the following information to initiate a claim:
Property management company name and reservation number
For Trip Cancellation, Trip Interruption and Trip Delay claims, the address of the property where you stayed
Personal information (contact info, birthdate, etc.)
Travel information (scheduled checkin date, scheduled checkout date, etc.)
Details surrounding the incident or loss (date of occurrence, description of situation, etc.)
A Note About Claims Related to Medical Situations:
If you are filing a medical expense claim or a trip cancellation or trip interruption claim that is due to a medical situation, you will need to obtain a statement from the patient’s treating physician.
This is not required to begin the claim process. You can file your claim now and upload the Attending Physician Statement form once it is completed.
